Return of goods without defects? | Members help members

bauchtanz-2013 · 2026-07-07T17:20:50.139307Z

I packed the twinset twice with no defects and sent it via Hermes. The buyer claims it had defects. Is demanding a return. I think the package was stuffed into a too-narrow mailbox slot and the buyer damaged the item when pulling it out..since when buying, he requested that the twinset be packed small because of a small mailbox slot. I’m not at fault, that’s unfortunately how defects happen! Now I’m supposed to take back the defective twinset!!!

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Return of goods without defects? | Members help members | eBay Germany