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Return label due to defect (wrong delivery)
Summary: l-o-o-n-a reports a problem with returning an item because of a defect. Although the seller accepted the return and supposedly sent a return label, l-o-o-n-a still hasn’t received it. bootyooty and melina@ebay advise contacting the seller directly and considering alternative protection measures through payment services like PayPal, since buyer protection has expired.
Hello,
I have a problem with a return.
The seller (commercial) accepted the return yesterday (it is a defect, and the 30-day cancellation period has unfortunately already expired).
According to the information in the return details, it says that the seller sent a return label. However, that is not the case. Afterwards, it was supposed to be sent to my eBay inbox. This has not happened, neither yesterday nor today.
I would like to receive the return label as soon as possible and return the purchased item because it does not match the description.
How can the problem be resolved?
l-o-o-n-a
OP1 week agoHello Melina,
yes, it is correct that no return label has been created so far.
However, the return details say that the seller stated they had sent a return label.
Unfortunately, this has not happened, and since yesterday morning I have been waiting for it to be sent to my eBay inbox, as announced by the seller.
I have already contacted the seller again today, but nothing is happening.
Most likely, I have no choice but to ask Paypal for help.
melina@ebay
Mentor1 week agoHello @l-o-o-n-a .
I’m happy to have checked the return for you. A return label has not been issued yet. Please contact the seller directly here. It may well be that the return label is still on its way. Unfortunately, we can no longer intervene here, as the 30-day buyer protection period has expired.
@bootyooty Thanks for the tag.
Best regards
Melina
bootyooty
Mentor1 week agoHello @l-o-o-n-a in theory, buyer protection has expired after more than 30 days.... maybe @melina@ebay can take a look?
Otherwise, if paying with Klarna (120 days) or Paypal (180 days), you could still claim buyer protection after payment and report an item that differs from the item description.
But please wait and see what Melina writes to you in a moment.