Return label was not used

Question

Hello, there isn’t a problem yet, but I want to make sure I don’t miss anything or do anything wrong.I offered a used body groomer. A buyer got me to lower the buy-it-now price. The buyer purchased it, I shipped it.Now the customer is requesting a refund, saying the device is used, the charger wouldn’t fit, and the shipping costs were too high.I agreed to the return and paid for and sent a return label to the customer. That was 5 days ago and the customer isn’t responding, not sending the item b...

verena@ebay · Accepted Answer

Hello @taschentuecher007,   thanks for your question about returning an item!   After you accept the return request, your buyer has 10 business days to send the item back to you. If the shipment has not been sent within this period, the return request will be automatically closed.    Best regards Verena