Return: Pickup by freight company instead of return label? | Members help members

foto-chris85 · 2026-03-04T19:28:25.690000Z

I bought an article in another EU country, but it deviated from the description from the start.The return was accepted after some back and forth, but the seller first only sent me his address and no return label.When I brought it up, he first asked me how big/heavy the package is and, without asking, commissioned a freight company to pick it up - for the next day and with the wrong country as the pickup location. There was no label either, and the tracking number could not be found either.I asked again for a label and said that pickup by a courier is possible, but only after consultation, and that I need a correct eBay return label. The seller apologized and immediately arranged another pickup order again (this time at least asking which day would work) but the order had two conflicting days... and again no label and the tracking number can't be found. Instead, he entered in the system that he had sent me a label - which is not true.The label, he said, would then be stuck on by the freight company. That's all well and good, but for the eBay system I need a proper label already!By then the deadline for providing a label had expired, so I involved eBay. He was given 5 more days to issue a correct label. On the last day of the deadline, he once again placed an order with the freight company, again without a label, with a non-working tracking number. I then called Ebay support, where I was told that he has to provide the label, support would contact him and sort it out. The deadline was extended by another 5 days(!) and I was definitely not supposed to hand the item over to a freight company if there is no valid return label in the Ebay system.He has to provide the label or - if I get a label myself - reimburse the costs.I pointed this out to the seller, but he said it wasn't necessary to provide the label because he had already paid for it - and if I didn't hand over the package tomorrow, he would report me to eBay because I was blocking a paid return.Am I missing something here? I don't want to make any mistakes here and want to do everything by the book and correctly, and I don't understand why he can't just send me a DHL or UPS label or ask me to hand over the package with the appropriate proof.

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