Hello, I bought an item that was listed as new in Spain. However, it was damaged. The seller accepted the return as well as the refund.I then arranged with the seller that I would buy the return label and send the package back. I then called customer service and gave them the new tracking number. Unfortunately, I was not asked about the shipping carrier. In this case, that would be DHL.The update can take up to 24 hours, I was told. But I can’t send the package like that. I want everything to go...

Hello @taruuni I saw that you have shared the tracking number with the seller and I have also stored it in the case again. Really, notifying the seller is enough here. Thanks for tagging @perfect-sally 😘 Best regards

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