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Return cannot be marked as shipped
I returned an item. Took it to the GLS shop and then under "mark as shipped" entered shipping provider "other", then GLS, and then the number. That doesn't work. "Mark as shipped" keeps appearing again. Can someone help me? Thanks!
15 comments
verena@ebay
Mentor2 weeks agoHello @el.halcon ,
Thank you very much for your feedback!
Since you already opened a dispute with your payment provider yesterday, there’s unfortunately nothing more we can do on our side.
I recommend that you now contact your payment provider directly for further clarification.
Best regards
Verena
perfect-sally
Mentor2 weeks agoGreat, what’s really important isn’t being told again here.
They could have spared us that now, because ebay is completely out now.
el.halcon
OP2 weeks ago · EditedStill, many thanks for the effort! After eBay finally closes a case, there is definitely no way on the site to click on anything further or contact anyone, so I instinctively saw involving the payment service provider as the only remaining option. I wasn’t really aware that the community has more far-reaching options than just advice, sorry. Something like this really doesn’t happen to me every day, and so far I’ve never had any problems on eBay, and my experience with buying and selling has always been positive, even when there were complaints.
best regards
Christian
el.halcon
OP2 weeks agoHello everyone,
the item has been successfully sent back to the seller, however, for reasons I cannot fathom, he has opened a case out of it, which eBay also approved without further ado. I won’t be buying anything on eBay anytime soon, I’ve been completely taken for a ride here - I’ve rarely felt so screwed over before. Have a lovely weekend and best wishes ^^
perfect-sally
Mentor2 weeks agoYou need to tell us a bit more if anything is to be done. What was the reason the seller opened a case? Do you think it's unfair that the decision was made against you, or do you feel the decision was wrong? Have you filed an appeal?
el.halcon
OP2 weeks agoThanks for your reply! ...I still don’t understand the reason why this became a case. Of course, I filed an objection: "I sent the seller the item back in the same condition as I received it. Visually (o.k.) and technically (not functioning). Therefore, I am expecting a refund. Kind regards, Christian Röttger" ...this objection was rejected.
perfect-sally
Mentor2 weeks agoBest we have the staff member present take another look, then she can get back to us here. It just can’t work like this if the buyer does everything right and the seller opens a case and gets off scot-free.
@verena@ebay could you please take another look at this? Many thanks
el.halcon
OP2 weeks agoThanks!
nina@ebay
Mentor3 weeks ago@el.halcon Hey. 🙂 I’ve entered the tracking number in the return. After delivery at your seller’s place, they have 2 days to initiate the refund to you.
Feel free to get back here again if the deadline isn’t met.
@perfect-sally Thanks a lot for the mention. ❤
Best regards,
Nina
el.halcon
OP3 weeks agoHello Nina,
Many thanks! So that means I don't need to do anything else now, but just wait first within the deadlines?
Best wishes
Christian
perfect-sally
Mentor3 weeks ago · Edited"After the delivery with your seller, they have 2 days to initiate the refund to you".
If the seller doesn't refund during the deadline, you can then involve eBay or get back here again.
nina@ebay
Mentor3 weeks ago@el.halcon Yeah exactly, the article is already on its way for shipping. 🙂
Best regards,
Nina
el.halcon
OP2 weeks agoHello everyone,
the return did work, but for reasons I can't fathom the commercial seller turned it into a case, and eBay upheld it despite my appeal. I was really led up the garden path - I won't be buying anything on eBay again anytime soon. Rarely have I felt so damn fooled. Have a nice weekend and best regards anyway ^^
perfect-sally
Mentor3 weeks agoFirst of all: why do you put “other” if you already have the shipping carrier’s name?
Please send the shipping carrier’s name along with the tracking number to the seller by eBay message, and from there an eBay staff member can take it over and add it.
And please include the item or order number here so the staff member doesn’t have to search for long.
@nina@ebay could you take a look please? Thanks
el.halcon
OP3 weeks agoHello perfect-sally,
I first have to go to "other" since GLS isn’t listed, only Hermes, Deutsche Post, and DHL. I have already informed the seller with the shipping provider’s name and the tracking number, including a screenshot of GLS’s current shipment status.