Return to Hong Kong? Are you serious, eBay? | Members help members

nobblo · 2025-12-05T00:10:05.046000Z

I bought an item with a location in Germany, value about 130 euros. The item is defective. The seller is not responding to the request for a return. eBay got involved, and eBay says to send it back at my own expense with tracking, and as soon as the goods have arrived, the money will be refunded. But the return address is in Hong Kong. To ship something there, customs regulations have to be observed, and how am I supposed to make sure the item arrives there. Surely it can’t be legal for me to have to send an item with a location in Germany halfway around the world now just so I can get my money back! I think this is fraud by the seller and should not be accepted by eBay.How do I reach customer service. In the opened case I can only send it back first.

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Return to Hong Kong? Are you serious, eBay? | Members help members | eBay Germany