Return not possible - no label | Members help members

nightm_90 · 2026-02-10T02:51:05.038000Z

Hello everyone,I have a problem with a return on eBay and hope for your help.I placed an order as a guest and only then logged into eBay with the same email address.Now I want to return the item, but when I request the return on the website, I keep getting the message An error has occurred .The return has already been approved, and I also have a return number.eBay says that the return label should be in messages – but nothing is shown there. Has anyone had this problem before or know how to get the return label in this case?Does the return need to be manually reassigned by support, or can the seller send the label directly?Thanks in advance!

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Return not possible - no label | Members help members | eBay Germany