RETURN: both the seller and eBay are failing in communication | Members help members

hinrich*123 · 2026-02-11T12:33:24.476000Z

I ordered and paid for a gas stove with hose and pressure regulator. A completely different product (gas cartridge for filling lighters) was delivered. The seller was not reachable by phone because the line was constantly busy. After an email inquiry, we finally agreed that the wrong delivery did not have to be sent back, and that the original goods would now be sent out. This delivery was also incomplete: the gas hose and pressure regulator were missing. I tried again to get through by phone - again impossible, constantly busy - for hours. After that, I arranged a return using the form provided by the seller on their site; the shipment was delivered on 4/2. Now I am receiving a request from Ebay to send off the shipment (which was already demonstrably delivered on 4/2). What kind of madhouse is this? The chat is not able to connect me with an Ebay employee - how do I get my money now?

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RETURN: both the seller and eBay are failing in communication | Members help members | eBay Germany