Customer return not received | Members help members

sabrinastrendkiste · 2026-07-07T13:18:57.566010Z

Hello dear community,yesterday I received an email saying that a return had been delivered via Hermes. However, I haven’t received anything, and I already asked my neighbors, nothing has arrived there either. Today eBay told me that the amount will be refunded to the customer and that I could contact Hermes. That really can’t be serious. As a seller, I’m also responsible for making sure the goods reach the customer. If a package were to not arrive with the customer at some point, I would in principle be expected to handle it the same way?! Btw, on the side.. I wouldn’t even have the chance to check the goods if the package were to show up again, since the refund was issued right away. Thanks for having our backs as sellers.Now I’m sitting here, money gone, goods gone, and I’m supposed to use MY resources to investigate. Completely unacceptable... an absolute no-go!!!

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Customer return not received | Members help members | eBay Germany