Return shipment was not picked up. | Members help members

monpf-98 · 2025-09-03T14:11:00.514000Z

I ordered a charging cable on 30/07/25, it was delivered on 2/8/25. After unpacking it, I saw that it was not the charging cable I had ordered. I then messaged the seller and explained the problem. The response was dismissive and rude; after that I was told to explain the problem again. After two other attempts, I simply requested a return and received the return address. I did everything as instructed; the shipment went out on 11/08/25 with tracking number and signature on pickup. On 25/8/25 I asked the seller about my refund and was told they had not received the return. Once it arrives, I will receive my refund. Since such a long time had passed, I couldn't believe it, so I entered the tracking number and checked. The seller was notified on 13/8/25 that it was ready for pickup; on 26/8/25 it was sent back to me because it could not be delivered. First return cost 4.45 euros, now I have to send it a second time, another 4.45 euros — can I get the return shipping costs refunded? Never again with this seller, and the charging cable cost 7.99 euros. After contacting Ebay, I got the purchase price refunded, at least that.

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