Returns not possible due to account review

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Summary: normios says that they received a message from eBay stating that their case is under review. Since then, they have not been able to register any new returns. These are buyer protection cases in which the seller did not respond. meinehexe11 recommends contacting Verena from eBay. verena@ebay (Verena) explains that one should normally be able to complete the return request by clicking "I understand." normios reports that this is not working, and Verena suggests trying it via the website.

Hello everyone,

I hope someone has already had experience with a similar situation.

Right now I’m seeing the message:

“Your case activity has increased. We are reviewing your activity in the current case to make sure it complies with our principles.”

Since then, unfortunately, I can no longer register any new returns, but everything else is still possible.

The background is that I’ve had several buyer protection cases lately because I received incorrect items. Since the seller did not respond to my return request within the specified period, I had to involve eBay.

I’d be interested to know:

Has anyone here ever had this exact message or a similar one?

After some time, were you able to register returns again as normal?

About how long did the review take for you?

Did you have to do anything, or was the restriction lifted again on its own?

Thanks a lot for your replies!

normios

142 View listings

Posted 1 month ago · Edited 1 month ago·Last reply 1 month ago

6 comments

verena@ebay

Mentor1 month ago

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Hello @normios ,

thanks for your post!

If you click "I understand" in the displayed message via "Return this article", you should then still be able to normally provide a reason for the return and open the return request.

Thanks for the tag, @meinehexe11 ! ❤

Best regards

Verena