Returns not possible due to account review | Members help members

normios · 2026-07-04T15:13:42.682991Z

Hello everyone,I hope someone has already had experience with a similar situation.Right now I’m seeing the message:“Your case activity has increased. We are reviewing your activity in the current case to make sure it complies with our principles.”Since then, unfortunately, I can no longer register any new returns, but everything else is still possible.The background is that I’ve had several buyer protection cases lately because I received incorrect items. Since the seller did not respond to my return request within the specified period, I had to involve eBay.I’d be interested to know:Has anyone here ever had this exact message or a similar one?After some time, were you able to register returns again as normal?About how long did the review take for you?Did you have to do anything, or was the restriction lifted again on its own?Thanks a lot for your replies!

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Returns not possible due to account review | Members help members | eBay Germany