Return shipment lost.

Question

Hello.I returned an item via eBay Plus.To do so, I went to a Hermes shop (an Esso gas station), handed over the package, and received a confirmation slip.However, the package never arrived at the seller's.Hermes told the seller that the shipping label had indeed been printed, but that no package had been handed over.I asked again at the Hermes shop, and they then told me that the slip I received is the return label. The package is definitely no longer there; it probably went out with Hermes' oth...

elke@ebay · Accepted Answer

Hello @ppprinz ,   thank you very much for your post. Your return has already been closed, and the refund to you has already been initiated. Please clarify everything else directly with your seller or contact Hermes as the shipping provider.   @perfect-sally thank you very much for the tag.   Kind regards Elke