Refund to a MasterCard that is not mine | Members help members

jess_rocks_the_world · 2026-06-01T14:39:42.762000Z

Dear community,I bought an item, that never arrived. eBay refunded me. Checking my account, I realized that there is a MasterCard in my name, that I don't own. Apparently the purchase was made with that card and the refund went to that card too of course.I don't own any MasterCards. Only visa. I checked bank accounts and PayPal, Google Pay. I couldn't figure out how to contact eBay about this, I just tried for the last 2 hours without getting anywhere. I even talked to a person on the phone, who only said, it was refunded. Case closed.Has anyone experienced this before? What can I do?Thank you all so much for your help.

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Refund to a MasterCard that is not mine | Members help members | eBay Germany