Refurbished - Garantie - Kundenservice | Members help members

mina.fl · 2025-12-11T13:01:11.604000Z

Hello,Here's the situation: I bought refurbished headphones in January 2025 (with a blue checkmark for a 1-year warranty)Then around July they stopped working. They won't turn on anymore.I contacted the seller at the end of August and received no reply. So in October I contacted eBay. The customer service representative told me she would open a case and if I didn't receive a response within 3 days, I would be refunded the purchase amount. That still hasn't happened to this day and I asked for a callback again. Today the representative then said that no case had been opened, but she promised me she would do that now. However, I couldn't get a written confirmation of this by email.So how am I supposed to know whether the case was actually opened this time?The whole procedure seems ridiculously user-unfriendly to me here, so in the end I have to consider whether I'd rather give up my rights and my money to save time and nerves. Is that what eBay customer service wants?

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