Complaint and request for refund | Members help members

walterpaul11 · 2026-04-09T15:11:05.422000Z

I sold an item in November. The buyer stated that the item was defective, and I agreed to the return shipment and initiated the refund, as is always opened immediately in the eBay windows. However, I asked for the item to be sent back, which the buyer has still not done to this day. First he was not able to retrieve the provided return label, so he was provided with several return labels by eBay, one with my old address, even though it had been changed, and Hermes was unable to deliver it, so the item was then returned. To this day I have received no response from eBay regarding my damage. There must surely be a solution here. I also don't understand why the refund window is always opened straight away?

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Complaint and request for refund | Members help members | eBay Germany