Remaining balance refund for sellers after a partial refund to buyers. | Members help members

wersi_37 · 2025-10-24T15:29:07.542000Z

The buyer received a shipment that was partially damaged. As the seller, I agreed to the proposal to make a partial refund via eBay from the original price, which was accepted by the buyer by SMS. Accordingly, I still have a remaining credit. But on eBay I can't get any further with the automated question-and-answer "game" about whether this partial refund has been made and what is going on with my remaining credit. Instead, I keep seeing this response: "Your payouts for this item are being held due to an open return." Can anyone tell me what needs to be done?Thanks in advance and regards first of all to Unknown from Fred

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Remaining balance refund for sellers after a partial refund to buyers. | Members help members | eBay Germany