Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
Clean restart at eBay
Summary: elmamm_76 received an email from eBay stating that her account will remain permanently restricted due to past policy violations. She expresses frustration and the desire to start over on eBay with a registered business. perfect-sally explains that in such cases a return is usually not possible and that it takes patient negotiation, although a return cannot be guaranteed.
I received this email in response to my community question.
"
Hello ... ,
we are committed to reducing both fraud and negative buying experiences on eBay. To ensure a safe marketplace, we occasionally end listings, restrict selling activity, or suspend accounts until an additional review has been completed. We have carried out a re-review of your account. This showed that your account was originally restricted because it violated eBay policies and your behavior posed a risk to the eBay community.
For this reason, we have decided that your account's selling function will remain restricted indefinitely. We have taken this action to protect the safety and integrity of the eBay community. Due to our policies, we cannot provide you with more detailed information.
We understand that this situation can be frustrating. Although we will read any future emails from you, we cannot respond to further requests to restore your selling privileges.
Please note that members with restricted selling privileges are prohibited from registering new eBay accounts or selling on eBay through existing accounts. You may continue to use this account for purchases, but eBay reserves the right to suspend both existing accounts and new accounts opened by people in the same household as the restricted user or by others associated with that user.
Thank you for your time.
Kind regards
Sue
eBay Trust and Safety
"
so am I out of eBay forever because of mistakes from back then? because I’ve now registered a business and everything, I want to start clean and eBay says I’m out forever...? can I really do nothing to show them that I really mean it?
Thanks for your help...
miriam@ebay
Hello @elmamm_76 - our decision is final after a thorough review. It cannot be overturned by contacting us again, no matter which contact method you use.
I'm sorry that we can't share better news.
Thanks for your understanding and best wishes
Miriam
perfect-sally
Mentor1 month agoNo, the train has left the station, as they say.
elmamm_76
OP1 month agoCould a moderator maybe take one last look at my case? It’s really important to me, with eBay, for future plans...
perfect-sally
Mentor1 month agoYou were already told in your other thread that the staff member had passed it on to the specialist department.
You do need to be a little patient!
elmamm_76
OP1 month agoI think the email was already their response... but it can’t be that eBay just bans me for life and I’m out forever... somehow there must be a way to regain their trust and prove that you’re serious
perfect-sally
Mentor1 month agoBut it can very well be that eBay imposes such bans depending on what happened. And there’s nothing more that can be done about it.