Bad experience with eBay support. Incorrect fees | Members help members

werkzeug_handel24 · 2026-04-16T17:29:04.693000Z

Hello everyone,I currently have a problem with my eBay seller account and hope for your experiences or advice.On 09/04, I completely ended all my active listings using the bulk editing function. For me, the process was clearly completed and successful. I had also already deregistered my business and wanted to stop selling altogether.However, on 13/04, I had to find out that a large part of the listings was still or again active, even though I had ended them earlier. Since there was obviously an error here, within a very short time (approx. 1 hour) I manually took all the listings offline again one by one.Nevertheless, I was charged fees of approx. €240 for this period.I contacted eBay support several times, but unfortunately received no helpful support at all. Instead, I only get standardized replies without anyone addressing my specific case. I find the explanation particularly baffling that an individual review would be “unfair to other users,” even though this is clearly not a normal case.By phone, I also did not get the impression that my concern was really understood or that anyone seriously tried to find a solution.What is important to me: At no point did I intend to leave the listings active or continue using services from eBay. As soon as I discovered the problem, I reacted immediately and took everything offline. I could not derive any financial benefit from this.So my questions to you:Has anyone ever experienced a case like this?Are there any known problems with bulk editing?How did you handle situations like this?Thank you in advance for your thoughts.

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Bad experience with eBay support. Incorrect fees | Members help members | eBay Germany