Difficulties with refunds

Question

I have a problem with a highly aggressive buyer. He withdrew from the purchase, which isn’t a problem as such. Now eBay says I should verify my account, which I can’t do because I don’t have an account. Contacted customer service and explained the situation.

Solution: the buyer is supposed to contact customer service and confirm the withdrawal from the purchase. He won’t do that. Instead, it’s been days of insults, threats of legal action, etc.

I have no idea how I should behave. Customer service doesn’t want to offer me any other solution.

elke@ebay · Answer

Hello @plutoniumlampe , thank you very much for your post. You need to respond directly in your eBay account to the request for purchase cancellation (accept or decline) and add a payment method for settling the remaining amount.

@petersmodellbahnstuebchen thank you very much for the tag.

Best regards

Elke

petersmodellbahnstuebchen · Answer

Hi @plutoniumlampe

if the buyer has withdrawn from the purchase, there is a case number. Please give that or the order number, then dear @elke@ebay can check it, thanks Elke. ❤️

Best wishes from the Baltic Sea

Peter

hasjana · Answer

@plutoniumlampe

to be allowed to sell here, you have to provide a bank account that is in your name and has been verified accordingly

but that shouldn't actually have any influence on a canceled purchase, even if the buyer had already paid (?)

perfect-sally · Answer

What kind of account do you not have? You apparently do have an eBay account. And if you don't have a bank account, you shouldn't sell because the money can't be paid out to you.