Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
Massive problems selling since 09/18 - customers can't pay/buy - anyone else?
Summary: miabittner190314 reports drastic revenue losses since 18/09 due to technical issues with Klarna and PayPal, which are preventing customers from logging in or completing orders. There are also error messages and long loading times on various language versions of the site. Despite reports to a platform and the lack of customer service, the problems are not being taken seriously and are being attributed to supposed reluctance to buy. miabittner190314 expresses disbelief at the lack of response and describes their own negative shopping experiences.
Since 18/09, sales have dropped by up to 80% overnight.
Customers who wanted to place orders keep writing that they can’t log in to Klarna or PayPal, or that it just won’t go any further there and they can’t order.
Pages don’t load and error messages come up.
Pages in English - Italian - Spanish also in the seller cockpit.
Pages take forever to load.
Items can’t be found - not even in the site’s own search.
Items that were otherwise sold several times a day are, in some cases, not being sold at all anymore, as if they aren’t even listed.
Click rates were always at least 20-30 a day and have dropped to 0-3 a day - that can’t be right.
And that’s not just for one item, but for all of them.
The response from eBay was that it’s just the current lack of buying interest and that rather autumn items are in demand and blah blah blah.
Apparently everything is working - there are no reports that anything isn’t working and the tech team says everything is working.
If you go through here, though, there are quite a few reports saying that not everything is working. I know they do their updates on Thursday and there are always problems then anyway and it takes 1-2 days until it works again, but since 18/09 almost nothing works anymore.
I don’t understand why eBay isn’t taking this seriously, especially since no sales means no fees, i.e. no revenue for eBay. They must notice that something isn’t right.
The callback service sometimes doesn’t call back at all anymore or takes forever, and then all you get again is just “buying mood” and everything is fine in the system.
I even wanted to buy something myself and had exactly the same problems > payment not possible > therefore no purchase possible.
As a customer, you don’t try that 10 times, you just buy somewhere else.
perfect-sally
Mentor6 days agoWith this account that you're writing from here, I don't see any active listings and no sold ones either!