No SMS verification possible for weeks, not even by email | Members help members

rollerteile-direkt · 2026-05-11T17:32:05.593000Z

Hello,for weeks we’ve been having the problem that no SMS comes through when, during login, we’re asked to request a security code.*So far we’ve been able to live with it, even though it was inconvenient, but now we absolutely need to connect an external app and that only works with a security code. Unfortunately, no alternative option such as email is being suggested to us.Today we therefore initiated a callback and received a call from a lady from Utah who spoke no German, only very hard-to-understand English. After about 15 minutes back and forth (she supposedly spoke with “specialists” in between), she simply ended the conversation.The problem, of course, still exists and there is no solution in sight. 😖That makes three times in the past two months that “customer support” has had no answer to our problem and simply hung up. 🙈 We also tried to add another two-factor authentication to our account, but for that a security code was supposed to be sent to us by email, which of course also never arrived.** What can we do about that? We are seriously considering writing a letter to eBay, since online it’s made maximally difficult to get in touch, and you’re always being forced into “problem templates” that don’t actually fit your own problem. It’s really sad that eBay, while (rightly) requiring its sellers to provide buyers with good customer service, itself fails spectacularly to meet its own standards. We would very much welcome any suggestions! Thanks and kind regards*) Of course the phone number on file is correct, all other SMS also arrive, and we’ve already tried it with different mobile phones.**) Of course we also checked the spam filter; all other emails from eBay arrive without any problems

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No SMS verification possible for weeks, not even by email | Members help members | eBay Germany