Seller delayed my return on purpose | Members help members

chelleke04 · 2026-06-23T07:54:45.880595Z

I’m looking for advice on how to proceed with a seller who seems to have used a delay tactic to avoid a return.I bought a product (a Hikity‑Direct Android car radio) that never worked properly.Within the 30‑day return period I told the seller that I wanted to return it. They asked me to send photos and try a few adjustments first. They also said that if the issue couldn’t be fixed, they would provide a return label.I followed all their instructions, but the return label never came.Now the return period has expired and the seller has completely stopped responding.It feels like a deliberate trick to run out the clock on the return window.Is there anything eBay can still do in a situation like this, considering that I requested the return within the 30‑day period and the seller caused the delay?

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Seller delayed my return on purpose | Members help members | eBay Germany