Parcel was returned due to the wrong address | Members help members

juefe_0 · 2026-01-31T23:13:14.816000Z

-Product shipped-Could not be delivered due to allegedly incorrect address-Contacted buyer, who claims the address is correct, delivery person is stupid- Package is back with me, but it counts as delivered, (!)-What to do? Want to refund only the sale price without shipping costs: If I just refund the sale price, I lose the fees for the ad; besides, the buyer can leave a bad rating (they think the address is correct and it’s not their fault)- Resend it, who covers the shipping costs?- If I cancel the purchase, I can only refund the total cost- Complicated because the item counts as delivered even though it’s back with the seller (me).I’d be grateful 🥹 if someone has an idea of how I should proceed

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Parcel was returned due to the wrong address | Members help members | eBay Germany