Shipment not delivered | Members help members

frankdorle2012 · 2026-07-04T07:39:08.749744Z

Hello,I ordered and bought a Fritz!Box 6790 on 08/06/2026 from E-Bay from the seller Petsplanes 6.According to the seller, delivery was supposed to take place between 26.062026 and 08/07/2026, as he is on vacation. On 13/06/2026 I received an update for order no. 17-14732-10771 stating that delivery had already taken place on 12/06/2026, with tracking number JJD000390019198219677. I am retired and was at home at the stated time. Nothing was left by the post office at the agreed drop-off location, and there was no notice of a parcel delivery in the mailbox either. I searched everywhere, asked neighbors and acquaintances, but found nothing, so I contacted the seller on the same day, 13/06/2026, with the question that the announced delivery had not arrived, and asked for clarification. His reply: Hello, we hope you are well. The tracking number was added by mistake, so please ignore it, you will receive the order within 10 - 12 days. Thank you for your patience. On 29/06/2026 I asked where the delivery was, but there was no more reply from the seller. On 30/06/2026 I opened a request with E-Bay, not delivered. On 04/07/2026 I received an email from E-Bay, case closed, the seller claims he delivered, no new tracking number and no new delivery date as justification. I appealed to E-Bay, whose response on 04/07/2026 was: case closed, no refunds, and the note that this offer was removed due to a violation. I no longer know what I can do to get either the Fritz!Box or my money. Apparently there is no way to speak to someone from customer service about the case by phone. If E-Bay does not back down, I will probably cancel my membership, just like with E-Bay Kleinanzeige, bought a used Fritz!Box at the end of May 2026 and paid with PayPal for friends and family, but did not receive delivery. E-Bay Kleinanzeigen and PayPal rejected buyer protection because of the payment method I chose, €260 gone to fraudsters who can move around eBay and eBay - Kleinanzeigen with impunity, or they react too late when the money is already gone. The fraudster on eBay-Kleinanzeigen called herself Ronja Voss.Kind regards FrankP.S I will probably only order from Amazon in the future.

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