The item was shipped via Hermes, and the buyer selected the designated drop-off location in the app. The package was successfully delivered on January 4th. But the buyer said he didn't receive it and requested a refund. We just can't tell whether the package is really lost. But eBay only gives me two options: contact the buyer or agree to refund the buyer. Does eBay law only protect buyers? So in the future, can we also buy things on eBay and then choose the drop-off location. Whether it's reall...

Hello @shanfeng-26, Thank you very much for your post. I can see that my colleagues have already closed the buyer protection case. The payment should be visible to you within 48 hours. @perfect-sally & @meinehexe11 Thanks for tagging 🤗 Kind regards Selina

The shipment was delivered to the drop-off location specified by the buyer, the buyer is requesting a refund | Members help members

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The shipment was delivered to the drop-off location specified by the buyer, the buyer is requesting a refund | Members help members | eBay Germany