Shipments not delivered? | Members help members

fritzfranzotto · 2026-03-06T07:40:06.756000Z

Hello everyone,the question is certainly not new, but I haven't found a concrete answer so far.ebay has blocked 2 payments to me because the shipments, sent as a large letter, apparently didn't arrive.For one shipment, the item is marked as "delivered" on ebay; for the other item, tracking shows that I have so far only created the shipping label, but have not handed in the shipment. I have also had this phenomenon with at least 3 other items that were confirmed delivered.I always offer shipping in my auctions (so far) as a large letter, i.e. uninsured, and shipping via Hermes, i.e. insured and with tracking, and point out that I do not accept any liability for uninsured shipping. I also informed the buyers of this again.But I can't find a way to inform ebay about this situation, not even via the suggested route through the seller cockpit. It would be nice if you could help me here.Thank you very much

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