Edit/change tracking number for returns | Members help members

mikis* · 2025-10-30T14:28:36.961000Z

As for the topic of "changing tracking numbers for returns," you initially receive the wrong information (as of Oct. 2025), as if this were possible for buyers, but it simply isn't, or not always. The AI assistant also makes wrong suggestions and then freezes up ("An error has occurred.") - it doesn't even set up a callback connection. No phone number is given for eBay customer service either - but you can find it on the internet. During the phone call, the new return tracking number you provide is then somehow entered. Is it then shown instead of the old one? Unfortunately not! Conclusion: wherever you look, it's all a hassle, fitting in with the general bureaucratization. At least the people on the phone are friendly & try to make the best of it! That really leaves only one rhetorical question: if not hundreds are reporting the same problem, how many thousands does it have to be before a technical change is set in motion? Of course, there is also the concern that new problems will then arise again due to carelessness.

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Edit/change tracking number for returns | Members help members | eBay Germany