Tracking number wrong shipping carrier | Members help members

pechteufelchen · 2026-05-03T13:07:49.310000Z

Hi, I sold one or two items and of course entered the tracking number right away (both items were packed into one parcel). However, eBay automatically selected DPD as the shipping carrier, even though it was sent with Hermes (Yes, I checked the tracking number several times; it is correct).The shipping carrier just can't be changed, and even if I do it manually, the change isn't saved, or the save button doesn't respond at all.It's not really a big deal since I have the receipts and informed the buyer right away about the correct shipping carrier, but it's still annoying for me because eBay is holding my balance (this is my first time selling anything).Does anyone have any advice for me? 😅

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