Shipment status is incorrect | Members help members

ange-3874 · 2025-12-10T10:40:41.747000Z

I have the following problem:I (private seller) sent an order, and of course I then packed and shipped the item on time. A tracking number was assigned to the shipment. Since the shipment status for the sold item still showed "shipped" but not "delivered" after several days, I went to the trouble of calling DHL. There I was advised to file a trace request. That makes no sense because the package was delivered and a positive review has already been left. However, since the shipment status on eBay is not changing, of course my money will now not be paid out. As I said, it has already been positively reviewed. What can I do now?

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Shipment status is incorrect | Members help members | eBay Germany