On the shipping provider's page (DHL), it can be seen that the buyer has picked up their package. However, this has not been updated on eBay, so unfortunately my money is not being paid out either. I can't find a solution to this problem anywhere.

Hello @jeroak_53, many thanks for your time. We have just received a message from the specialist department. There is good news. We have updated the tracking information and just released the amount to you. If you have any questions in the future, please feel free to get back here in the community anytime, and we’ll support you. I wish you a lovely day and all the best. Warmest regards Anna

Shipment tracking not updated, so payout not possible | Members help members

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Shipment tracking not updated, so payout not possible | Members help members | eBay Germany