Order tracking and buyer protection

Question

Hello everyone, I bought a laptop from a private seller. The package arrived today - empty. (I made a video of opening it). The shipment was sent insured, so hopefully it will be paid for in the end. According to the internet, I’m supposed to activate eBay buyer protection and state there that the contents were incomplete. But apparently I can only activate buyer protection once the package has been marked as delivered in eBay’s tracking. Although I’ve had it for three hours already, t...

perfect-sally · Accepted Answer

First off, you can’t manually mark anything as received and just have to wait until your tracking updates.And what exactly is your video supposed to prove? Videos can be manipulated, or even recorded only after the item was removed from the package and the package was sealed again. You can save yourself the proof.You must also absolutely not report an item as not received, because the tracking will (at some point) confirm delivery.Either you open a return for the reason that the item is not as d...