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Tracking: delivered / Buyer has not received item
Summary: winlufti reports that they sold an item on eBay and received a shipping confirmation, even though the buyer has not yet received the item. The tracking shows that delivery is taking longer than planned and has not been updated. oskar_der_wikinger explains that the seller is generally responsible under eBay's terms and conditions and recommends telling the buyer to wait a few more days, since there are currently delays in delivery.
I sold 1 small item, postage paid via eBay (with basic tracking) - the item arrived in the destination area and was supposed to go out for delivery the next day. In the tracking, it showed: delivered. Shortly after that, the buyer contacted me and informed me that the item still hadn't arrived. When I checked the tracking, I found the info: delivery is taking longer than planned (was not updated by the post office).
Am I also responsible as the seller? I shipped it via eBay, the item arrived in the destination region - apparently it wasn't delivered as planned.
oskar_der_wikinger
Mentor1 week ago · EditedHello @winlufti
basically, you're responsible, at least according to eBay's terms and conditions.
With basic tracking, only the destination center is scanned, not the actual delivery.
Take a look here
https://community.ebay.de/forum/vorschl%C3%A4ge-und-r%C3%BCckmeldungen-zur-ebay-plattform-18/topic/warnung-kein-verk%C3%A4uferschutz-bei-basis-sendungsverfolgung-briefp%C3%A4ckchen-meine-erfahrungen-12445/
what @miriam@ebay wrote about this topic yesterday.