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Improve service standard despite 100% positive, no open cases, bug?
Hello everyone. This morning I got an email from Ebay saying that I should improve my service standard, resolve all open cases, etc. by 10/11/2026. I don't have any open cases, 100% positive feedback, only 1 neutral feedback in 6 months. Can someone explain to me what this is? Is this from Ebay? I've been an Ebay member since 2001 and have never had anything like this. Basically, it means I can no longer buy anything
3 comments
kwee-wee
OP1 week agoPhone customer service was able to solve and fix the problem. Unlike here. Not a single answer or solution in the community. A solution to the problem was not allowed and the deletion of the question was also rejected. I’m wondering what this community is for. They don’t even address the question. Great! Good thing eBay phone support is worlds better.
perfect-sally
Mentor1 week agoWow, 1000+ items online, of which 661 are brand new! And you really want to make us believe here that you're a private seller? I see it very differently!
You typically act as a business or commercially if you:
buy items to resell them
sell items that you made for resale
regularly sell large quantities of items
sell similar goods, especially new goods, over a longer period of time
frequently sell new items that you did not acquire for your own use
According to case law, the following are indications of commercial activity:
operating an eBay shop
number of current sales: if many items are constantly being sold over a longer period of time, this is generally a commercial seller
the gradual sale of a private collection over many years
type of items sold (new or used goods, value): the sale of several similar navigation devices was classified as evidence of commercial activity – as was the offering of 250 batteries in various sizes with reference to the availability of larger quantities.
a website or the use of advertising descriptions that make a professional impression
Note: We regularly review the trading activities of our sellers and may ask them to mark their eBay account as a business account. You should also expect to be formally warned at your expense by competitors or consumer protection associations and to be sued in court for injunctive relief.
kwee-wee
OP1 week ago · EditedDoes this have anything to do with solving a problem? Automatic texts? Telephone customer service was able to help me and resolved it. Unlike here. I know eBay employees only become active when you @ them. But that’s nothing new here anyway. Just a copy-and-paste reply that isn’t even a reply. Sales? 6 items sold in August, for example, is of course an indication. 🙄 How much I buy on eBay is of course not mentioned. It’s 11 items. eBay member since 2001 btw.