Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
Blocking of the bidding option due to alleged unpaid purchases
Summary: andreasparn0 shared a humorous yet frustrating experience of having their account restricted due to alleged unpaid purchases they cannot verify. They are unable to get clear information from customer support and express exasperation at the situation. Other participants offered advice, but no resolution was found until miriam@ebay confirmed it was a technical issue being resolved. andreasparn0 remains dissatisfied with the response time and support effectiveness.
Good evening, dear people, here’s something to make you smile. I had my review today, everything’s great. I can use my money again. Now for the funny part. Account restricted because I allegedly buy through another account without paying. From now on only instant buy for 8 days without any explanation why. They can’t tell me what I supposedly bought, or what my second account is called. And unfortunately only the usual talk on the phone. Please be patient, wait 8 days — is that how you treat customers?
miriam@ebay
Hello @andreasparn0 and thanks for your screenshot via PM. In the meantime, we can confirm that this is unintended behavior and the technical team is already working on fixing it. Your eBay username has been forwarded for review, and we ask you to try placing a bid again at a later time.
Thanks and kind regards
Miriam
andreasparn0
OP3 weeks agoThanks for your feedback. Can you see when this error will be fixed. So far, no change is noticeable. Haven't been able to take part in the promotion for 4 days now; it would be nice if eBay could show some appreciation for that. Best regards, Andreas
miriam@ebay
Hello @andreasparn0 ! We took another close look at your account and the issue you described.
At the moment, we can't find any measure that would restrict you from bidding. Likewise, we can't find any message telling you that you can't bid for 8 days or that you can only use Buy It Now offers. So we'd like to narrow down a bit more exactly what's happening for you: Have you already tried to bid on an item, and is it actually not working? If so, what message is shown to you?
And just to be safe: Are you referring to the eBay account you're using to post here in the community?
Kind regards
Miriam
mia@ebay
Mentor3 weeks agoHello @andreasparn0 ,
many thanks for your post.
I have forwarded your request for review to the specialist department. As soon as we receive feedback, we will get back to you.
@hasjana - Thanks for the tag
Best regards
Mia
andreasparn0
OP3 weeks agoThere’s still no change, eBay is on holiday. I now see this as pure harassment. eBay clearly isn’t willing to look for or offer a solution. The hotline is completely overwhelmed. Comments are being deleted based on personal preferences without any legal basis. Apparently they really can’t handle criticism here. Sorry, I’m pretty angry about this kind of behavior. Sorry, I just had to get that off my chest. Regards, Andreas
hasjana
Mentor3 weeks agoMaybe @mia@ebay can help further 🙂
andreasparn0
OP3 weeks agoHopefully, support is a bit overwhelmed with it.
perfect-sally
Mentor3 weeks ago@andreasparn0 overwhelmed or not, you definitely won’t get any relevant data here.
Then you’ll have to ask to be put through to a supervisor on the phone.
andreasparn0
OP3 weeks agoThat was a good one, the connection often drops. Unfortunately
voli-maus
Mentor3 weeks agoMany thanks for the information, @andreasparn0 .
andreasparn0
OP3 weeks agoOf course, and have a lovely evening.
andreasparn0
OP3 weeks agoGood morning, I need the data of the alleged account right away in order to file a report for identity theft with the police. Would it be possible for someone to get back to me as quickly as possible? I don't want it to be alleged that you are aiding and abetting. Regards, Andreas
bootyooty
Mentor3 weeks agoGood morning @andreasparn0 please contact phone support, the number is in the imprint.
Information here about other accounts cannot be given to you because this is a public forum.
andreasparn0
OP3 weeks agoBeen on the phone with them the whole time. No info. According to them, there’s nothing on file. What do I do🤷♂️
bootyooty
Mentor3 weeks agoCould it be that you accidentally made a guest purchase and then forgot to pay?
You should have received an email about that, though.
@miriam@ebay I'm tagging you in here too, maybe you have some good advice?
andreasparn0
OP3 weeks agoNo, definitely not. Checked everything.