Account suspension due to supposedly differing registration data | Members help members

allemeinelinsen2018 · 2026-04-15T09:42:32.678000Z

On 10/04/2026, all of our offers in Germany were deactivated, and creating new offers was blocked, supposedly because of differing registration data. During a phone call with eBay on 13/04, we were told that it was probably our VAT ID that was wrong; specifically, that it was no longer valid, and that we should ask the tax office. However, that really shouldn’t be the case — a VAT ID doesn’t just suddenly lose its validity, and for the four years when it was mandatory to match all company data with the data at the Federal Central Tax Office there were no problems either; the data had already been accepted once before. We thought it might possibly be because, in our company details, there could be a "(limited liability)" missing after our company name. However, we weren’t sure because of the phone call mentioned above. This does not seem to be the problem, though, as changing the company name led to another email regarding this incorrect data, and changing it back resulted in an identical email. We’re gradually no longer sure what we can do. A search through the forum showed that this problem has occurred a few times recently with other eBay users, due to a system error on eBay’s side. Could the problem possibly be there? Is there a way to determine the exact problem promptly and let us know what exactly is wrong? Or fix it if it’s not on our side? But if the problem really is on our side, we’d like to know which details exactly need to be updated. Regards!

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Account suspension due to supposedly differing registration data | Members help members | eBay Germany