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Quantity stated incorrectly - customer has already paid
Hello everyone, unfortunately I made a mistake with the quantity.
Instead of 6 packages, I offered 10 packages. The customer has already bought and paid, but I only have 6 packages in stock. How can I solve this quickly?
1 comment
perfect-sally
MentorAug 12, 2026 at 2:01 PM · EditedCommunicate with the customer!
If that doesn’t work, you have to cancel the purchase with the reason that you can’t deliver or something like that, but then you’ll get a defect on your account and possibly a bad rating from the buyer.