Fabric purchase: goods measured too short by the dealer | Members help members

sabde9154 · 2026-04-29T14:34:04.605000Z

I ordered 10 m of the fabric as one piece to sew 2 sun sails for my pergola. The seller did not stick to the promised delivery time: „Shipping takes place 1 day after payment is received“. Payment on 21/4/26. On 24/4/26 I asked why the shipment had not yet been sent and explained that it was urgent. On 25/4/26 I then received the late delivery. Since it had been calculated to the exact measurement, when I measured it again (3 times with witnesses) I noticed that it was only 9.94 cm. So definitely 6 cm shorter than ordered. And I found that the length was no longer sufficient for the smaller fabric panel of 4.70 m. To my complaint came the strange reply, „that’s just the way it is….I had already bought it with a discount offer“. This argument is not acceptable to me! In addition to insulting aggressive statements (see eBay text messages to me, “attempted extortion“, .. “it was only about money to me”, (which is also evident in replies to other customer reviews), the seller assured me on Monday, 27/06/26 that the 4.70 m of fabric would be delivered as a replacement.! (Can be verified in eBay messages). After this message I at least processed the proportionally usable strip of fabric (5.30 m) for one of the two pergola sections in order to create at least partial shade. So the fabric can no longer be returned. Today I receive the message that I should send it back!!! Fabric measured too short for sewing work is not acceptable! I urgently ask for the missing 4.70 m of fabric so that I can finish my sewing work. Ebay only offers a return, but that is not possible. No direct contact with eBay possible!? I ask for your help and prompt rectification of the damage.

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Fabric purchase: goods measured too short by the dealer | Members help members | eBay Germany