System does not detect delivery on pickup at the branch

Locked

Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.

Summary: The discussion focused on an issue with a system that does not recognize when a package is picked up from a branch. Several participants, including specht33, raffke2012, petersmodellbahnstuebchen, and others, engaged in the conversation, although no specific details or solutions were discussed in the provided excerpts.

hello,

The buyer picked up their goods at the post office after being asked to do so.

That’s exactly what it says on the DHL site, and the buyer also told me this.

According to the eBay system, however, the item was not delivered.

I’ve now been waiting about 1 week for an update.

Since I’m still just starting out with my sales, this amount is therefore not automatically paid out to me either.

What should I do now? Many thanks for a reply

specht33

14 View listings

Posted 2 months ago·Last reply 2 months ago

6 comments

selina_b@ebay

Mentor2 months ago

Community Support TeamView listings

@specht33 the tracking number has been updated and the amount is visible in the eBay balance.

Best regards

Selina

selina_b@ebay

Mentor2 months ago

Community Support TeamView listings

Good morning @specht33,

I've gladly forwarded it to the specialist department.

We'll let you know as soon as we hear back.

Kind regards

Selina

melina@ebay

Mentor2 months ago

View listings

Hello @specht33. Thanks for reaching out to us. I would need the order number here once, (just as a reply to this post).

@petersmodellbahnstuebchen In some cases, we have to manually correct the shipment tracking. We are already aware of the problem. Thanks for flagging it. 🙂

Best regards

Melina

specht33

OP2 months ago

View listings

Order 26-14608-91129

petersmodellbahnstuebchen

Mentor2 months ago

View listings

Hi @specht33

here @melina@ebay can definitely provide you with more info, thanks Melina. 🤗

Melina, these cases have been piling up over the past few days. Is there currently a problem with the interface?

raffke2012

Mentor2 months ago

View listings

Hello,

We reserve the right in certain cases to withhold your payments at the transaction level, regardless of whether the transaction is covered by our eBay Buyer Protection. Criteria for these withholdings may include your service status, changes to your account status, and other factors that we use to ensure marketplace safety across all categories. The following rules apply:

New or occasional commercial sellers usually receive their funds within 30 days while they can familiarize themselves with proven selling methods.
New or occasional private sellers can find more information about the availability of the funds in their eBay balance on the Payouts for sold items page.
For previously restricted or suspended sellers, payments at the transaction level are withheld for the first 30 days after the restriction or suspension is lifted, until confirmation is received that the items were actually delivered.
High-value items can lead to payment withholdings at the transaction level of up to 30 days. This is intended to ensure that buyers do not have any issues with the order.
Unusual selling patterns can lead to payment withholdings at the transaction level, where amounts are usually available 2 days after delivery confirmation or 30 days after the buyer's payment.