Is a partial refund still possible for an opened return?

Question

Hello, I bought something that doesn't work the way it should - part of the accessories is defective. The seller was not willing to agree to a partial refund or an exchange (I would have been happy to arrange for the part to be sent separately and I would have returned the defective part to the seller) He didn't want that - so now I have opened a return for the entire item.Previously, it was possible in such returns to offer the buyer a partial refund - is that still the case? Or is it...

perfect-sally · Accepted Answer

I recently had a case like that and could have offered a partial refund within the return. However, if the item is already on its way back, including tracking, that’s no longer possible.