The buyer requested a return for the model. They didn't send the model back to me, yet the purchase funds were deducted from my account and refunded to them. What should I do?

Question

petersmodellbahnstuebchen · Answer

Hey @collector_models

for what reason did the buyer request the return? Complaint or cancellation?

In the case of a complaint through buyer protection, you have to send the buyer a return label within the specified period; in the case of a cancellation, they have to pay for it themselves.

If Ebay steps in, the buyer gets their money back and you get a defect entry on your account.

Best wishes from the Baltic Sea

Peter

perfect-sally · Answer

A bit more info is needed.

Reason for the return?

If it’s a complaint, the seller has to issue a return slip with which the buyer can send it back with tracking. Only AFTER receipt is refunded, not before.

Unless the seller didn’t respond in time, then eBay steps in and refunds, and the seller gets a defect on their account.

And if the seller wants their item back, they simply have to pay for the return shipping.