Tracking incorrect / Buyer picked up the package / Payout is not being released | Members help members

marions1804 · 2025-12-01T15:36:14.807000Z

Hello, I have a problem with the item 127499107143.I shipped it, and the buyer already picked up the package from the post office days ago, as he confirmed to me in a message himself. Unfortunately, DHL tracking still lists the package as not delivered or as being held at the post office for collection. Unfortunately, this is also blocking the payout of the money. What can I do to correct the tracking status or have it corrected? The support chatbot was, as expected, not very helpful with this matter. Thank you in advance for your help!

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Tracking incorrect / Buyer picked up the package / Payout is not being released | Members help members | eBay Germany