Contact traditional customer service? | Members help members

bibock1985 · 2026-07-04T12:57:06.083460Z

Hello.I'm really annoyed that these days everything is just done by AI. I want to contact customer service and explain my issue to a real person, but because of AI there's no getting through anymore, and with AI as the contact person you just go around in circles.I ordered an item that was listed as new, but when I unpacked it, it had still left the packaging damaged. The seller does not accept returns, but the item is supposed to be covered by buyer protection. But for some reason I can't get any further with that either, because apparently I can only use it if the item has not arrived by July 10. But it has arrived, just damaged, and I would like support from buyer protection because the item does not match the stated condition "new". The seller wants to refund me only 80€ of the original 375€ (330+45 shipping), but that's too little for me. I wouldn't be able to sell the figure in that condition myself either.

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