Watch lost during eBay authenticity check | Members help members

hklbryfnn · 2025-12-03T20:09:48.239000Z

Hello everyone,I hope you can help me or share your experiences.I sold a watch and, as required, sent it to eBay Authenticity Guarantee.The shipment was demonstrably delivered to an eBay employee (Ms. W…) – this is shown both by the DHL EXPRESS tracking and by eBay's internal shipment tracking.Important facts according to the proof of delivery:• Shipping company: DHL Express• Status: Delivered• Delivery date and time: verifiable• Recipient according to tracking: Ms. W. – eBay, internal receiving point• Tracking number: 2….This clearly proves successful delivery – however, not to the buyer, but directly to eBay.Despite this clear proof, I received a message saying that a refund to the buyer is planned because there is supposedly no successful delivery.I can't understand that, since according to tracking the watch was in eBay's possession or is in eBay's possession.I am now completely helpless, even though I did everything correctly.The further whereabouts of the shipment are clearly eBay's responsibility and not mine.My questions for the community:1. Has anyone had similar experiences with Authenticity Guarantee?2. How can I prevent eBay from deciding the case unjustly in favor of the buyer?3. Is there a way for an eBay moderator to check the internal whereabouts of the shipment?I would appreciate any feedback and any tips.Thank you very much!

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