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Handling potential return fraud by buyers
Hello everyone,
I recently came across a potential problem and would like to hear your opinions and experiences on it. A buyer recently reported an item they won from me as damaged and is demanding a return. However, I suspect that the item was intentionally damaged, since the buyer had already hinted before winning the auction that they only needed one figurine. I myself sent the item correctly and in perfect condition.
What is the right way to handle such a situation? How can I convince Ebay that this is clearly return fraud? Does anyone, especially if you’ve already been in a similar situation, know what to do now or how to convince Ebay?
Thanks and best regards!
