Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
Dealing with uncommunicative buyers on eBay
Summary: ros506527 seeks advice from the community on how to handle a situation where a buyer on eBay has not responded or made a payment after purchasing a product. They express frustration due to a lack of communication from the buyer and inadequate support from eBay. They are looking for strategies to effectively address the issue and maintain composure when facing such challenges.
Hello dear community,
I’m facing a problem that many of you have surely experienced before. After I sold and shipped a product within Germany, the buyer hasn’t responded for over a week. There was no feedback about my package, and payment has also not come through. I also haven’t received any support from eBay so far.
I’m wondering how you deal with such uncommunicative buyers. What steps do you take to solve the problem? Are there strategies that have proven effective in the past? And how do you manage to stay calm and constructive when eBay doesn’t respond?
Looking forward to your tips and experiences!
Best regards,
v.
perfect-sally
Mentor3 weeks agoWhat exactly would there be to communicate with a buyer about?
The buyer buys, pays, and waits for his goods. He doesn’t also need to communicate with the seller AFTER a purchase. If something is wrong with the goods, he’ll let you know. And the info about your package can be found in the shipment tracking, and it also says when and whether it arrived. Why does the buyer still need to write to you about that?
And what does it mean: the payment didn’t come through?