Hello everyone,last week I sent something, it was a parcel because the buyer paid for it and it was padded in an envelope, additionally taped up with tesa. Today the buyer writes to me and sends me a picture of an empty envelope. What should I do? I’ve already written to eBay once now. The buyer wants the money back.

Hello @mopsy91 this will probably come down to you having to refund. If we step in now, you'll also get a warning. But I also recommend that you contact the shipping company and let them know that the item was not in the envelope. Thanks for tagging @voli-maus 😘 Best wishes

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Envelope arrived empty | Members help members | eBay Germany