Unjustified negative reviews despite clear evidence | Members help members

goodscheine24 · 2026-04-06T15:46:42.879000Z

Hello everyone, I am reaching out to the eBay community because, as a commercial seller, I am getting nowhere with customer service on a current issue. It concerns two negative reviews that are severely damaging my business and are demonstrably based on falsehoods. The situation:In their comments, the buyers publicly claim that the vouchers I sent were “inactive” or had “no credit.” Since I run a reputable online business, I place extremely high value on the integrity of my profile and the accuracy of my goods. The facts:I have already provided eBay support with written evidence(activation logs and redemption checks from the issuer). These clearly show that the vouchers were active and loaded with the full balance at the time of shipping. The buyers, for their part, have provided no evidence whatsoever for their claims.Despite my clear evidence, customer service has so far refused to delete the reviews. Violation of eBay principles: In my view, these reviews clearly violate the eBay policies:Policy on inappropriate review content: These are demonstrably false factual claims that are refuted by my documents. Policy on abusive buyer behavior: The reviews contain contradictory statements and misrepresent the actual condition of the goods. Ideally, I would like to resolve this matter in a cooperative way and without escalation with eBay. However, since I stand behind the quality of my goods and have provided complete proof of this, I cannot accept these business-damaging statements. Legal background: I have already set eBay a deadline for deletion. I want to emphasize that, based solely on applicable German law (including Section 824 of the German Civil Code (BGB) – endangerment of credit) eBay is obliged to delete the content once it becomes aware of its falsity. False statements of fact are not protected by freedom of expression. If the deadline passes without result, I will hand the matter over to a lawyer and will claim the resulting legal enforcement costs from eBay due to its default. By that latest point, deletion will have to be carried out on legal grounds. I therefore ask a , to look into this case again and arrange for the deletion in accordance with the legal situation and eBay policies. Thank you very much! @nina@ebay

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Unjustified negative reviews despite clear evidence | Members help members | eBay Germany