Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
unauthorized return
What can I do if a buyer sends back the purchased item carriage unpaid, claiming "does not match the description" ???
The return was not agreed, and the buyer's statement is not true.
4 comments
hasjana
Mentor2 weeks ago@weinbergspfirsisch
how could the buyer send it back postage due, that hasn't been possible for several years now?
weinbergspfirsisch
OP2 weeks agoHe wrote this to me; the goods haven’t been returned yet
perfect-sally
Mentor2 weeks agoIf you actually had to pay anything, I definitely wouldn’t accept!
meinehexe11
Mentor2 weeks agoHi, hi @weinbergspfirsisch
whether the buyer's claim is correct or not is irrelevant in the grand scheme of things. Only the return process leaves something to be desired.
The normal way would have been either to contact you to handle it further or to open a case via eBay for an item not as described. Then you would have provided the buyer with a return label and he would have sent the item back to you. After receiving the goods, you would then have refunded the purchase price.
Because the return shipping was not prepaid, unnecessary costs were incurred, which I would deduct from the refund amount for the buyer.
Under Purchase details you can issue a partial refund.